Rustic + Modern, Inc. Terms & Conditions

It is our goal to facilitate a seamless shopping experience. Rustic + Modern, Inc. has established policies and procedures which are included below.

Furniture Purchasing & Production

CLIENT RESPONSIBILITIES

The client is responsible for ensuring that their home or commercial building can accommodate the delivery of the furniture and that the item(s) will fit in the space.

We build barn doors based on measurements taken and provided by the client. The client is responsible for ensuring that barn doors are measured properly to fit their space.

The client is responsible for ensuring that table legs/bases purchased by them from outside vendors will accommodate or fit tabletops built by Rustic + Modern.

PAYMENTS

We offer flexible payment options! We accept cash and all major credit cards, along with the option to either finance your purchase through Affirm or pay a 50% deposit, with the remaining balance is due prior to delivery or upon pick up.

CANCELLATIONS AND REFUNDS

We understand that buying custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order. All orders are non-refundable following a 48-hour grace period from the time payment is received.  We purchase project materials right away in order to best control our lead time, so we cannot accommodate any cancellations after this time frame. 

LEAD TIME

Lead times provided by Rustic + Modern are an estimated completion time, and may change throughout the project. We do our very best to complete projects in the provided time frame. However, we occasionally encounter unforeseen delays. In the event that the project will not be finished by the completion date provided, the client will be informed as soon as possible.

Product Warranty

At Rustic + Modern, Inc., we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always our top priority. Every item we build is manufactured to withstand as much variation in temperature and humidity as possible, and is carefully inspected before leaving our workshop. But in very rare instances, structural defects can occur.

Rustic + Modern, Inc. warrants to you that our products are free of defects in material and workmanship if properly stored, handled, and maintained under normal conditions. “Defects” are defined as imperfections in material or workmanship that will impair the use of the product.

Our product warranty does NOT cover:

1. Minor warping and wood movement (shrinking or expanding) — Your table may experience seasonal expansion and contraction up to a ¼” inch, which is normal. Movement beyond ¼” will be considered on a case by case basis to determine if defective.

2. Defects caused by improper product handling, maintenance and use, including barn door installations performed by the customer (or a contractor hired by the customer).

3. Defects occurring to the product after purchase due to product modification, intentional damage, accident, misuse, abuse or negligence.

4. Normal product wear and tear.

5. Variations of color or texture in products made of natural materials.

6. Furniture that was not stained and finished by Rustic + Modern, Inc.

7. Furniture with features or specifications that differ from our recommendations.

8. Repaired / replaced items that experience the same defect more than once.

If you find a defect in material or workmanship in any Rustic + Modern, Inc. product within the first 365 days of receipt, immediately report it by visiting rusticmoderncollection.com/claims. Please include detailed photos of the defect. If you are local to Dallas / Fort Worth, we may schedule a visit with you to inspect the issue. If the product is determined by Rustic + Modern, Inc. to have a structural issue that is covered by the warranty (within the first 365 days), Rustic + Modern, Inc. will fix or repair the issue free of charge, with the customer being responsible for delivering the item to and from our workshop in Aubrey, TX.

If the product is determined to have a defect that is not covered by the warranty or if it is discovered after the initial 365 day period, Rustic + Modern, Inc. will fix or repair the issue for a fee, which is determined by the cost of materials, labor, and delivery of the item to and from our workshop.

The replacement of damaged/defective furniture is at the sole discretion of Rustic + Modern, Inc. Please remember that because our furniture is handmade, no two pieces are exactly alike. Rustic + Modern, Inc. cannot guarantee that any particular finish or product will match a photograph, wood sample, or piece from another location. Because computer monitor settings vary, we cannot guarantee that a piece under different lighting conditions will match the image on your screen perfectly. The wood used for our furniture is natural and is sometimes distressed to create authentic characteristics. Natural markings on wood products will never match exactly, and variations in color are considered normal characteristics and not considered as defects. Inconsistencies in color and grain should be expected and appreciated. Actual furniture dimensions may vary slightly within industry standards.

Damage From Delivery

***In the rare instance that your furniture has been damaged in transit, we will repair it at no cost to you as long as you follow the instructions included below. If damage is found AFTER the delivery company leaves, we can still fix it. However, you will be responsible for delivering the item to and from our workshop in Aubrey, TX.***

WHITE GLOVE DELIVERY: If your delivery is within the Dallas / Fort Worth area, we will contract with a local shipping company for the delivery of your furniture. If the item is delivered with any type of minor damage such as a minor scratch, please do the following:

If the item is delivered with structural damage (such as a broken leg), please refuse the shipment and the delivery company will contact us for a resolution. We will contact you ASAP to formulate a repair plan.

FREIGHT DELIVERY: If you live outside of the Dallas / Fort Worth area, we will contract with a freight company for your delivery.

If the package has been rejected or notes have been added to the shipping receipt and/or pictures taken, please notify and forward a copy of this information to us at [email protected] as soon as possible. We will review your information and, if appropriate, process a shipping damage claim on your behalf.