It is our goal to facilitate a seamless shopping experience. Rustic + Modern, Inc. has established policies and procedures which are included below and in this warranty document.
At Rustic + Modern, Inc., we take great pride in the quality and craftsmanship of our furniture. Attention to detail in design, materials and construction is always our top priority. Every item we build is manufactured to withstand as much variation in temperature and humidity as possible, and is carefully inspected before leaving our workshop. But in very rare instances, structural defects can occur.
Rustic + Modern, Inc. warrants to you that our products are free of defects in material and workmanship if properly stored, handled, and maintained under normal conditions. “Defects” are defined as imperfections in material or workmanship that will impair the use of the product.
Our product warranty does NOT cover:
1. Minor warping and wood movement (shrinking or expanding) — Your table may experience seasonal expansion and contraction up to a ¼” inch, which is normal. Movement beyond ¼” will be considered on a case by case basis to determine if defective.
2. Defects caused by improper product handling, maintenance and use, including barn door installations performed by the customer.
3. Defects occurring to the product after purchase due to product modification, intentional damage, accident, misuse, abuse or negligence.
4. Normal product wear and tear
5. Variations of color or texture in products made of natural materials
6. Furniture that was not stained and finished by Rustic + Modern, Inc.
7. Furniture with features or specifications that differ from our recommendations
8. Repaired / replaced items that experience the same defect again
If you find a defect in material or workmanship in any Rustic + Modern, Inc. product within the first 365 days of receipt, immediately report it by visiting rusticmoderncollection.com/claims. Please include detailed photos of the defect. If you are local to Dallas / Fort Worth, we may schedule a visit with you to inspect the issue. If the product is determined by Rustic + Modern, Inc. to have a structural issue that is covered by the warranty (within the first 365 days), Rustic + Modern, Inc. will fix or repair the issue free of charge, with the customer being responsible for delivering the item to and from our workshop in Aubrey, TX.
If the product is determined to have a defect that is not covered by the warranty or if it is discovered after the initial 365 day period, Rustic + Modern, Inc. will fix or repair the issue for a fee, which is determined by the cost of materials, labor, and delivery of the item to and from our workshop.
The replacement of damaged/defective furniture is at the sole discretion of Rustic + Modern, Inc. Please remember that because our furniture is handmade, no two pieces are exactly alike. Rustic + Modern, Inc. cannot guarantee that any particular finish or product will match a photograph, wood sample, or piece from another location. Because computer monitor settings vary, we cannot guarantee that a piece under different lighting conditions will match the image on your screen perfectly. The wood used for our furniture is natural and is sometimes distressed to create authentic characteristics. Natural markings on wood products will never match exactly, and variations in color are considered normal characteristics and not considered as defects. Inconsistencies in color and grain should be expected and appreciated. Actual furniture dimensions may vary slightly within industry standards.
Damage in Transit
If your item has been damaged in transit, we will repair it at no cost to you under these conditions:
WHITE GLOVE DELIVERY: If your delivery is within the DFW area, we will contract with a local shipping company for the delivery of your furniture. If the item is delivered with any type of minor damage such as a minor scratch, please do the following:
Accept the item and take pictures of the damage.
Call R+M furniture immediately so we can begin to assess the degree of damage and formulate a repair plan.
If the item is delivered with structural damage (such as a broken leg), please refuse the shipment and the delivery company will contact us for a resolution. We will contact you ASAP to formulate a repair plan.
FREIGHT DELIVERY: If you live outside of the DFW area, we will contract with a freight company for your delivery.
DO NOT sign the Proof of Delivery (POD) receipt until you have opened the package and made a full inspection and determined the furniture is arriving in good condition.
DO NOT sign the POD and REFUSE the delivery if the contents of the package are structurally damaged or deeply gouged.
In writing, please notate on the POD the delivery conditions of the furniture, if damaged.
TAKE PICTURES OF THE DAMAGE.
Refuse the shipment ONLY if the item is structurally damaged or deeply gouged.
If the package has been rejected or notes have been added to the shipping receipt and/or pictures taken, please notify and forward a copy of this information to us at [email protected], as soon as possible. We will review your information and, if appropriate, process a shipping damage claim on your behalf.
If the furniture is not structurally damaged or deeply gouged, you can SIGN for the delivery making note of any minor/surface scratches on the POD.
Please send us pictures immediately of any minor/surface scratches and we will determine the proper course of action.
Defects are defined as imperfections in material or workmanship that will impair the use of the product.
Your table may experience seasonal expansion and contraction up to a ¼ inch, which is normal. Movement beyond ¼” will be considered on a case by case basis to determine if defective.
***PLEASE NOTE: Your Rustic + Modern furniture is handcrafted and custom built according to your specifications. All sales are final after 7 days from order placement. Thank you for agreeing to this policy.