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Frequently Asked Questions

FAQs

General Questions

1. All of our pieces are custom made with real, solid wood and steel. Unlike the box stores, we can match your specifications in terms of style, size, wood type, stain color, etc.

2. Each piece is locally handcrafted. All of our furniture is built by experienced craftsmen at our workshop in Aubrey, Texas.

3. Award winning satisfaction. Expect nothing less than high quality products and excellent customer service.

All our projects are hand crafted, from choosing the perfect boards, to expertly crafting, and meticulously finishing, so there is a bit of wait time as we create your customized piece. From the day you book an order to the day it’s ready for delivery/pickup, you are typically looking at 10 - 12 weeks. This can change throughout the year, so please be sure to confirm with us if you are trying to hit a specific date. We will do our best to accommodate you! And of course you are always welcome to check in with us on the status and timing of your order. If you’re in a hurry to get your piece, make sure to ask about our Rush option.

We want you to be completely happy with your new furniture. Each Rustic + Modern piece is handcrafted to the highest standards of care and commitment to quality.

Please visit our Terms & Conditions page to learn more about our product warranty.

We understand that buying custom furniture is a big decision and we work with every customer to set clear expectations of quality, wood character, color, and delivery timing prior to processing your order. Upon receipt of your payment we will begin your project. All orders are non-refundable following a 48 hour grace period from the time that payment is received. Due to the unique nature of custom pieces, all sales are final.

FAQs

Ordering Furniture

Our furniture can only be purchased directly through us at Rustic + Modern — either on our website, by phone, or at our workshop. It is not sold by any other retailer. Having no “middle-men” allows us to sell high-quality, custom, handmade furniture at reasonable prices.

Buying furniture from Rustic + Modern is simple. You can buy on our website by selecting the piece you want and choosing customization options. Simply add your custom pieces to your shopping cart and checkout.

You can also place an order by giving us a call, sending us a message, or scheduling a visit at our workshop.

We offer flexible payment options! We accept cash and all major credit cards, along with the option to either finance your purchase through Affirm or pay a 50% deposit (the remaining balance is due prior to delivery or upon pick up).

Prices are subject to change without prior notice. Please be sure to contact us directly regarding any pricing questions or concerns.

Absolutely! Our goal is to help you find the perfect piece for your home. Please contact us to discuss your requests.

Sometimes. It depends on the complexity of the project and whether or not we can fit it in to our production schedule. If you have a photo or sketch of something not shown on our site, we would be happy to take a look at it and discuss the possibilities. Please contact us to discuss your project.

Customers will receive an order confirmation via email for all online orders or will receive paper confirmation in person for orders placed at our workshop. It is the customer’s responsibility to review the order for accuracy and report any discrepancies in product, quantity, etc. Inaccuracies must be reported within 48 hours of order placement.

Once your order payment has been received, you may cancel or adjust the original order within 48 hours without incurring additional charges. In some cases, your made-to-order furniture will be in our production process after that time frame.
FAQs

Woods, Stains & Finishes

Many options are available, but our most popular wood species are alder, walnut, and reclaimed wood, in addition to rustic (or rough sawn) pine for our signature barn doors. Unlike big box stores that use manufactured woods and veneers, Rustic + Modern only uses solid wood, so regardless of which wood species you choose, the piece is heavy, durable, and will stand to the test of time. Each board is hand selected for each project, ensuring the final piece is both unique and charming. (Due to the specific way we craft our furniture, we do not accept wood supplied by customers.)

Learn more about choosing your wood species.

After staining, your furniture is completely sealed, and then we apply multiple coats of General Finishes high end top coat to protect your piece. This process also makes it easier to maintain its beauty. Our finishing products withstand every day use better than typical polyurethanes, waxes, or oils.

All measurements presented on this website and contained within your order details are estimations only. Wood is a natural material that will expand and contract during the cycle of a calendar year. Changes in humidity and prolonged exposure to sun, water, and air will affect natural wood products. Table top thickness dimensions are accurate with a tolerance of +/- 0.25″. Overall furniture measurements (length, width and height) are accurate within +/- 0.50″.

Creating a unique and individual piece of furniture to meet your needs is our passion. Rustic + Modern uses a both new wood and historic materials dating back over 100 – 200 years. Our historic materials have less consistency in the way they look and are more subjective to each person, but the beauty in our furniture lies in its durability, quality, and utility. Because there are so many variations in wood such as knots, grain pattern, color, and other character marks, we cannot guarantee that any two pieces will be identical. Our furniture is non-returnable due to wood movement, knots, nail holes, open cracks, dimensional qualities, and other natural features of solid wood construction.

Wood is a natural material that varies in grain pattern, color, and texture from inch to inch, and we cannot guarantee that every board of your furniture will match an approved sample exactly. We offer no guarantees for color matching and our furniture is non-returnable due to color, stain, paint, and matching issues.

Yes! After your order is placed, we can provide up to 3 small wood / stain samples, free of charge. Or, if you prefer to order samples prior to ordering your furniture, they are $10 – $15 each. If you place a furniture order after you receive your samples, then the price you paid will go towards the cost of your furniture.

Please note that samples are intended for grain, texture, and color approximations. Wood is a natural material and can vary significantly from board to board. Rustic + Modern makes no guarantees that our samples fully represent the variation expected across the species chosen.

FAQs

Tables & Seating Sizes

If you are unsure what table size is appropriate for a specific number of guests, here is a simple guide to help!

Rectangle Tables:

6′ tables seat up to 6 guests

8′ tables seat up to 8 guests

10′ tables seat up to 10 guests

12′ tables seat up to 12 guests

Round Tables:

48″ tables seat up to 4 guests

60″ tables seat up to  8 guests

72″ tables seat 8 - 10 guests

Generally, if you follow the guidelines below you will be in good shape!

18" seat height for 30"H tables

24" seat height for 36" H tables

30" seat height for 42"H tables

FAQs

Cleaning & Maintenance

For everyday care we recommend using a clean, soft cloth and mild soap and water or a natural cleaner. When your furniture needs polishing, we suggest using Orange Glo Wood Furniture 2-in-1 Cleaner & Polish and Howard Feed-N-Wax Wood Polish and Conditioner. Harsh chemicals, such as bleach, can eat away at the finish over time and should not be used on your furniture.

Placing hot items on your furniture can damage it, so use hot pads before setting down serving dishes or other hot items. Cloth placemats can also help to protect the finish. Just like homes shift in the summer and winter months, your wood furniture can warp if exposed to excessive temperatures or humidity, so avoid extreme exposure.

If extensive repair is needed, please contact us – your table can almost always be returned to its original finish quality.

FAQs

Furniture Delivery

We offer white glove delivery to customers in the Dallas/Fort Worth metroplex. Delivery or shipping is available outside of our area depending on the project. Please contact us for details! You are also welcome to pick up your order from us at our workshop in Aubrey, Texas.

If you have a question concerning your new furniture and whether it will fit into its final delivery location, ask us! When planning for and considering your furniture delivery please remember to consider elevators, stairwells, corridors, around corners, through doorways and past any obstacles that might stand in the way.  As much as we are here to help, you, the customer, are ultimately responsible for ensuring that the furniture will fit into your delivery location. Unfortunately, furniture may not be returned to Rustic + Modern due to complications regarding physical delivery of your order. Rustic + Modern will not issue refunds in the event that the furniture does not fit in your space.