Award Winning Customer Service

What does “award winning customer service” mean to you? For us as a furniture company working with clients like you, it means a commitment to delivering the highest quality work and a hassle-free shopping experience.

We started out small and we haven’t forgotten that you, our clients, play a vital role as we continue our journey. Positive customer rapport ranks right at the top of our priorities list. We value your interest, support, and satisfaction highly, and it shows in our 5-star reviews and Best of Houzz Customer Service Award.

What’s “Best of Houzz”?

Every year, Houzz awards a “Best of Houzz” recognition in Design, Customer Service, and Photography. The Best of Houzz award is given out to select designers, companies, and photographers who receive exceptionally high ratings from the Houzz community.

Since it’s founding in 2009, Houzz has become a leading online community for interior design, decorating, architecture, home improvement, and landscape design. Houzz is the place on the internet to get design ideas, find home pros, and shop for products.

How You “Win”

The Best of Houzz Customer Service award is based on every review received from a client or project throughout the year. Each positive review is counted as a vote for the company to received the award. For Rustic+Modern, 100% of our reviews are 5-star ratings from highly satisfied customers. You can visit our Houzz page and read those reviews by clicking here.

Our Best of Houzz award for Client Satisfaction was awarded on January 11, 2016. Liza Hausman, vice president of Industry Marketing for Houzz, says, “We’re so pleased to recognize Rustic + Modern Handcrafted Furniture, voted one of our ‘Best Of Houzz’ professionals by our enormous community of homeowners and design enthusiasts.” Since then, we’ve also earned a Recommended on Houzz badge for recommendations by the Houzz community, which was awarded on March 25, 2016

Our Quality and Commitment

Every piece of Rustic+Modern furniture is built from solid wood to exacting standards. We also want to make sure your furniture piece is customized just the way you want. As Emily says, we want to make sure our customers are “beyond satisfied with our custom-built furniture and our outstanding service.”

Once you get your furniture piece, Rustic + Modern’s warranty guarantees that our products are free of defects or imperfection in material and workmanship for 60 days from delivery or pick up. As long as your furniture is properly stored, handled, and maintained under normal conditions in a residential setting, it’s of a quality that should last many years beyond the 60-day warranty.